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Devotee Support & Transparency
Cancellation, Refund & Return Policy
Clear guidelines on cancellation timelines, return criteria, replacement procedures, and refund processing for orders on Bhaktiwala.
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1 Day Cancellation Window
Cancellation requests must be submitted within 1 day of placing the order before dispatch.
3 Days Refund Processing
Approved refunds are processed to your original payment method within 3 business days.
Damaged Item Replacement
Report damaged or defective items within 1 day of delivery for prompt inspection & replacement.
1. Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
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Cancellation Request Window: Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
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Perishable Items (Flowers & Eatables): 9196031906 does not accept cancellation requests for perishable items like flowers, fresh garlands, consecrated fresh eatables, etc. However, refund or replacement can be made if the user establishes that the quality of the product delivered is not good upon arrival.
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Damaged or Defective Items: In case of receipt of damaged or defective items, please report to our customer service team immediately. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 1 day of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
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Manufacturer Warranty: In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to the manufacturer.
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Refund Timeline: In case of any refunds approved by 9196031906, it will take 3 business days for the refund to be processed back to your original payment method.
2. Return & Exchange Policy
We offer refund / exchange within the first 1 day from the date of your purchase. If 1 day has passed since your purchase, you will not be offered a return, exchange, or refund of any kind.
Eligibility Criteria for Return or Exchange:
- The purchased item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all tags, holy energization seals, and certificates intact.
- If the item was purchased on sale or promotional clearance, the item may not be eligible for return / exchange.
- Only such items are replaced by us (based on an exchange request) if such items are found defective or damaged upon delivery.
You agree that there may be certain categories of products / items that are exempted from returns or refunds. Such categories of products will be identified to you at the time of purchase.
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. If approved after the quality check at our end, your return / exchange request will be processed in accordance with our policies.
3. Devotional Rituals & Temple Donations
Personalized Gotra & Sankalp Poojas: Once a pooja has been consecrated by Vedic priests adhering to the devotee's Gotra and sacred sankalp, the ritual cannot be recalled or cancelled. If a cancellation is requested prior to priest assignment and ritual arrangements, our support team evaluates refund requests on a case-by-case basis.
Direct Temple Donations: Voluntary donations made to temple trusts are non-refundable and are utilized directly for temple upkeep, annadaan, and religious seva.
How to Request a Cancellation, Return, or Refund
To initiate a cancellation or report a damaged item, please email our devotee helpdesk at rakshit@bhaktiwala.com with your Order ID, reason for request, and clear photos of the defect (if applicable). Our team will respond within 24 business hours.
Last updated: August 17, 2026
Bhaktiwala Support & Operations